Online Gift Voucher
Terms & Conditions

These terms apply to gift vouchers purchased online for The Whitehall Restaurant and Bar Ltd. By purchasing or using a gift voucher, you agree to the following terms and conditions.

1. About Our Gift Vouchers

Gift vouchers are issued by The Whitehall Restaurant and Bar Ltd, trading as The Whitehall Restaurant & Bar, Unit E, West Point Building, 29 Wellington Street, Leeds, LS1 4JY.

Online gift vouchers are available from £50 up to a maximum value of £1,000.

2. Validity

Gift vouchers are valid for 12 months from the date of purchase. The expiry date will be shown on the voucher or purchase confirmation.

Vouchers must be redeemed before the stated expiry date. Any remaining balance after that date will expire and cannot normally be refunded or transferred.

We may consider a reasonable extension in exceptional circumstances, provided the request is made before the voucher expires. Any extension is at the discretion of The Whitehall Restaurant and Bar Ltd.

3. Using Your Voucher

Gift vouchers may be redeemed against food and drink purchased at The Whitehall Restaurant and Bar Ltd.

Vouchers may be used for full or part payment of a bill. If the value of the bill exceeds the available voucher balance, the remaining amount must be paid using another accepted payment method.

If the full voucher value is not used, the remaining balance will stay on the voucher and may be used on a future visit, provided the voucher has not expired.

Vouchers cannot be exchanged for cash, and no cash change will be given. Vouchers cannot be used to purchase another gift voucher.

4. Restaurant Bookings

A gift voucher does not guarantee a reservation. All bookings remain subject to availability and our usual booking and cancellation policies.

Guests are advised to book in advance and mention that they intend to use a gift voucher. The voucher or its unique code must be presented when settling the bill.

5. Offers and Promotions

Gift vouchers cannot be used in conjunction with another offer, discount or promotion unless we have confirmed otherwise in writing.

Any optional service charge or gratuity remains entirely at the guest's discretion.

6. Online Cancellation and Refunds

The purchaser may cancel an online voucher order within 14 days of purchase, provided the voucher has not been used or partly used.

To request a cancellation, please email info@thewhitehallleeds.com and provide the purchaser's name, order details and voucher number.

Approved refunds will be returned to the original payment method. Once a voucher has been fully or partly redeemed, it cannot be cancelled or refunded.

Nothing in these terms affects your statutory consumer rights.

7. Lost, Stolen or Damaged Vouchers

Gift vouchers should be treated like cash. The purchaser and recipient are responsible for keeping the voucher and its unique code secure.

If a voucher is lost, stolen, damaged or accidentally deleted, please contact us as soon as possible.

We may be able to issue a replacement where valid proof of purchase is provided and we can confirm that the voucher has not been redeemed.

We cannot replace or refund a voucher that has already been used by another person.

8. Transfers and Resale

Gift vouchers may be given to another person as a gift.

Vouchers must not be resold, exchanged commercially or advertised for sale without our written permission. We reserve the right to cancel any voucher that we reasonably believe has been obtained fraudulently or resold without authorisation.

9. Topping Up a Voucher

Online vouchers may be topped up in person at the restaurant, where supported by our till system.

Vouchers cannot currently be topped up online.

Adding funds to a voucher does not automatically extend its original expiry date unless we confirm otherwise at the time of the top-up.

10. Purchasing and Delivery

The purchaser is responsible for providing an accurate email address and checking all voucher details before completing the order.

Online vouchers will be sent electronically to the email address supplied during purchase. Please check your junk or spam folder if the voucher does not arrive.

If you experience any difficulty receiving your voucher, please contact us at info@thewhitehallleeds.com.

11. Changes to These Terms

We may update these terms from time to time. The terms in force on the date the voucher was purchased will normally apply to that voucher.

Any changes will not affect the purchaser's statutory rights.

12. Contact Us

For questions about purchasing or redeeming a gift voucher, please contact us using the details below.

The Whitehall Restaurant and Bar Ltd
Unit E, West Point Building
29 Wellington Street
Leeds, LS1 4JY
0113 244 8443
info@thewhitehallleeds.com
www.thewhitehallleeds.com

The Whitehall Restaurant and Bar Ltd Online Gift Voucher Terms & Conditions